ITIL® 4 Leader Digital and IT Strategy

Introduction

• About this guide
• ITIL practices
• The digital and IT strategy context

Key concepts

• Digital, information, operational, and communication technology
• Digital organization
• Digital business
• Digitization
• Digital transformation
• Products and services
• Tiers of strategy
• Business models
• Operating models
• Strategy and the service value system

What is the vision?

• Digital disruption
• Deciding on a balanced strategic focus
• Positioning tools for digital organizations
• Creating a vision

Where are we now?

• Environmental analysis
• Opportunity analysis
• Digital readiness assessment

Where do we want to be and how do we get there?

• Strategy planning
• Strategic approaches for digital organizations
• Strategy discussion and approval

Take action!

• How strategies are implemented
• Coordinating strategy and strategic initiatives
• Leading digital transformation
• Strategy communication and implementation

Did we get there?

• Key facts about measurement
• Measuring a strategy
• Instrumenting strategy
• Strategy review

How do we keep the momentum going?

• Long-term momentum: Ensuring organizational vialibilty
• Short-term momentum: Parallel operation

Digital leadership

• Digital mindset
• Communication
• Relationship management
• Education and learning
• Evaluating emerging technology and industry trends
• Agile management techniques
• Defining and using strategic metrics
• Orchestrating diverse environment
• Operationalizing strategy
• Business and technology management skills

Managing innovation and emerging technologies

• Definition
• Managing innovation is a strategic capability
• Managing innovation is a mindset and culture
• Innovation or adoption
• Achieving a balanced approach to innovation
• Formal approach to innovation management
• Characteristics of organizations with an innovative culture
• Building a culture that supports innovation
• Approaches to innovation
• Evaluating and adopting emerging technology

Managing strategic risk

• Definition
• Risk management in digital organizations
• Organizing risk management
• Using risk management to evaluate opportunities
• Risk identification
• The risk register
• Qualitative risk analysis
• Quantitative risk analysis
• Risk triggers
• Risk posture: Balancing the risks and rewards of digital technology
• Risk treatment
• Achieving a risk-informed mindset and culture

Structuring for digital business

• Governance
• Structuring the organization
• Transitioning from traditional to new organizational structures

Conclusion